Returns & Refunds
The Short Version
Because our products are digital downloads delivered instantly upon purchase, all sales are final.
But we're not hiding behind that policy. If something isn't right, reach out. We'll make it right.
The Longer Version
What We Can't Refund
Once your files are downloaded, we can't offer refunds for:
- Change of mind after downloading
- Printing at incorrect sizes or on paper that doesn't match your expectations
- Realizing after purchase that this is a digital product, not a physical print (we make this very clear in every listing, but we understand—online shopping moves fast)
- Files that work correctly but don't match your personal aesthetic preferences
What We Absolutely Will Help With
We stand behind every file we create. Contact us within 30 days if you experience:
- Technical issues preventing download
- Corrupted files that won't open
- Missing files from your purchase
- Quality issues with the files themselves
- Download links that have expired before you could access them
We'll troubleshoot with you, resend files, extend download windows, or—if we truly can't resolve the issue—offer a full refund.
Our Promise
Your satisfaction genuinely matters to us. We're a small operation, and every person who purchases from Haven & Hold is someone who trusted us with a small piece of their healing space.
If something feels off about your purchase, don't suffer in silence. Send us an email. We respond within 24 hours (usually much faster), and we'll find a solution together.
A Note on Printing
We include detailed printing guidelines with every purchase because we want your prints to look exactly as intended. If you're unsure about paper weight, print services, or sizing—reach out before you print. We're happy to guide you toward the best result.
Printing issues caused by incorrect settings at your print shop aren't something we can refund, but we can absolutely help you troubleshoot and get it right on the next try.
Every person deserves a haven. We're here to help you create yours.