Returns & Refunds

The Short Version

Every Haven & Hold print is made to order, but we still want the piece on your wall to feel right. If something arrives damaged, incorrect, defective, or not as expected, contact us within 30 days of delivery and we will help with a replacement or refund.

What We Can Help With

• Damage in transit, including torn, bent, creased, or crushed prints
• Printing or production defects
• The wrong item, size, or frame option
• A package that does not arrive
• A print that is materially different from what was shown on the product page

How to Request Help

1. Email hello@havenandhold.com within 30 days of delivery.
2. Include your order number and a short note about what happened.
3. For damage or defects, include a clear photo of the print and packaging.

We typically respond within 1-2 business days.

Made-to-Order Notes

Because each print is produced for your order, exchanges for a different size, frame, or design are not automatic after production begins. If you notice an error right after checkout, email us quickly and we will do what we can before the order enters production.

Questions before ordering? Email hello@havenandhold.com.